Issue 3

Secrets of Customer Retention

Colin Bates, President of Jan-Pro Central Ontario, just won two business excellence awards at the Jan-Pro North American Conference, including #1 Customer Retention. In this article he shares some insights that apply to every business.

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11 Tips for Making Repeat Sales
As motivational speaker Zig Ziglar once said "People don't care how much you know, until they know how much you care." Here are ways to develop a caring approach that will lead to repeat sales.
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